Here's the update on the online groceries shopping.
Last week I tried to order groceries online, but I couldn't since I didn't have an American credit card. That part was easily solved though by Benjamin, a roommate of me, who had one. So he also put in some groceries and we ordered! I got an email confirming that the groceries would be delivered on Saturday April 5, between 12 and 2 pm and that I had to make sure somebody would be home. Great! So last Saturday I stayed home until after 3 pm, but no groceries... I didn't have a cell phone at the time, so I couldn't reach them to ask what went wrong. Later that day I finally had my own cell phone, so I called, but it was past opening hours.
Sunday then, I called again and I figured out what went wrong: apparently they had tried calling me (god knows why, since that's not the way it normally goes), but since I had given my phone number from work, I didn't answer, and that's when they decided not to bring the groceries anymore and even shut down my account! Great! I told that I now had a cell phone. But apparently I would have to sort things out on Monday with the people from the billing department.
Monday then, I called again, explained everything, and the only other thing they needed was a call from Benjamin to say that it was ok with him that I used his credit card. So I had to ask Benjamin if he would please call them. Afterwards I called again, and they told me they opened my account again and that I was allowed to put in 1 order (since it was not my credit card).
So that's what I did yesterday, and right now I'm waiting for the groceries... It's 8 pm now, and they should show up before 10 pm. Fingers crossed!
dinsdag 8 april 2008
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